Casa Grande Internet is now hiring for the positions below:

                                                            Send Resumes to:
                                                                      
                                                        Casa Grande Internet
                                                            P.O. Box 10704
                                                        Casa Grande Az 85230

                                                                        or

                                                                   Drop off at:

                                                        Casa Grande Internet
                                                               106 W 2nd St
                                                        Casa Grande Az 85222
                                     
Computer Tech
      Level-1 (Hourly $11 - $14) Salary $22,800 - $29,120
      Level-2 (Hourly $13 - $16) Salary $27,040 - $33,280
Computer Tech Supervisor
      Level-3 (Hourly $15 - $18) Salary $31,200 - $37,440

Monitor trouble tickets and performs necessary actions to resolve issues.

- Excellent communication skills both written and verbal.
- Experience using tools such as E-mail, ticketing systems and instant messaging.
- Experience in dealing with upset or difficult customers and good phone etiquette is a must.
- High degree of personal integrity and professionalism.
- Highly self-motivated and can work effectively with minimal supervision. However, 
      takes direction well when provided.
- Capable of independent action and decision making.
- Excellent interpersonal and conflict management skills.
- Persistent and dependable, especially with attendance and meeting deadlines.
- Able to manage multiple competing priorities.
- Flexibility to work extended hours and weekends if needed, or as required during 
     on-call paging rotation.

Responsibilities are included but not limited to:

· Information Services – performs services associated with computer hardware, software and
    networks.
· Technical Services - Defines, analyzes, and resolves technical problems on equipment,
     systems and related equipment. Performs installation, repair and preventative maintenance
     on equipment and systems. 
· Telco Services – providing services associated with data telecommunications, including,
     but not limited to DSL, Wireless, Point-to-Point, Frame Relay, and POTS. 
· Works closely with client technical personnel as required. 
· Maintains and submits all required records. 
· Properly communicates project status to client, management, and to other appropriate
     personnel. 
· Adapts skills and knowledge as new products are adopted and implemented in order to
    properly service equipment.
· Initiates and receives client, client rep, help desk phone calls and Remedy requests
    related to technical issues. 
· Resolves issues over the phone where possible, determines possible cause of the issue,
    and involves other departments as needed in the troubleshooting and resolution process.